// CASE MANGEMENT
MORE THAN JUST CASE MANAGEMENT
A Complete ISSUE MANAGEMENT PLATFORM
Case management is extremely unique to each individual organization and business process. While there are commercial off-the-shelf tools out there for specific case management apps, it’s rare that a given organization only has a single type of case needing to be managed.
In other words, IT may purchase a trouble ticket system, but doesn’t HR need a HR service request system too? Does it make sense to purchase two separate case management systems?
This is really where DocuPeak shines – in creating customized case management apps.
At Webiplex, we think it makes sense to have a single business process platform that can implement as many case management apps as an organization needs, without having to spend money on separate systems.
We help you manage and track details key to managing the lifecycle of your case, such as notifications, collaboration, and status tracking to create enhanced accountability.
REACH PEAK PERFORMANCE
CASE MANAGEMENT BENEFITS
Design a customized case management solution based on how your organization works
Implement as many case management apps as needed without buying separate systems
Avoid the complexity of using email inboxes and group folders to manage support cases
WHAT THEY SAY…
“I’ve spent the last 15 years implementing different systems, in multiple companies and across industries…I have to say that my experience with Webiplex is unlike anything I have experienced with anyone else.”
SYSTEMIZE YOUR ISSUE TRACKING
THE CASE FOR CASE MANAGEMENT
Chances are, you implement your case management today via your e-mail Inbox resulting in what we refer to as “e-mail hell” in many occasions.
Each employee likely has a grand design of e-mail folders where their work is kept and archived.
This leads to duplicate communication, multiple emails and client issues that constantly slip though the cracks.
If you find yourself in this situation, then you already have a compelling case for case management. Does this sound familiar?
If so, contact our team and let us show you how to reach peak performance within your case management process.
ELIMINATE AD-HOCH PROCESSES
MANAGE CASES EFFICIENTLY
A major challenge with the Inbox case management technique is tracking status and collaborating with employees or managers who don’t have access to an individual’s e-mail Inbox.
Or, maybe they don’t understand the organization or details surrounding the entire process.
Group folders tend to grow without limits and quickly become a forest of information, impossible to quantify. DocuPeak case management provides an answer for ad hoc Inbox case management.
DocuPeak case management is fundamental to the DocuPeak platform which means everything, whether document or form, is a manageable case from the first day of implementation.