DocuPeak Case Management

A single business process platform for issue
tracking and service request management

More Than Just Case Management

Case management is extremely unique to each individual organization and business process. While there are commercial off-the-shelf (COTS) tools out there for specific case management apps, it’s rare that a given organization only has a single type of case needing to be managed.

In other words, IT may purchase a trouble ticket system, but doesn’t HR need a HR service request system too? Does it make sense to purchase two separate case management systems? This is really where DocuPeak shines – in creating customized case management apps.

At Webiplex, we think it makes sense to have a single business process platform that can implement as many case management apps as an organization may need, without having to spend money on separate systems. It’s a basic recognition that everything is really a case to be managed and all case management has similar needs such as notifications, collaboration, and status tracking to create enhanced accountability.

True Flexibility

Design a customized case management solution based on how your organization works

Cost Savings

Implement as many case management apps as an organization needs without buying separate systems

Increase Efficiency

Avoid the complexity of using email inboxes and group folders to manage support cases

The Case
For Case Management

Chances are, you implement your case management today via your e-mail Inbox resulting in what we refer to as “e-mail hell” in many occasions.

Each employee likely has a grand design of e-mail folders where their work is kept and archived.

If you find yourself in this situation as well, then you already have a compelling case for case management.

The Answer To Ad-Hoc Case Management

The other problem with the Inbox case management technique is tracking status and collaborating with employees or managers who do not have access to an individual’s e-mail Inbox and/or do not understand the organization of it.

Group folders tend to grow without bound and quickly become a forest of information, impossible to quantify. DocuPeak case management provides an answer for ad hoc Inbox case management.

DocuPeak case management is fundamental to the DocuPeak platform which means everything, whether document or form, is a manageable case from the first day of implementation.

What Clients Say

Our solutions have helped clients gain massive advantages within their operations

No other web-based platform provides the flexibility I need to create multiple applications that enhance our daily operations. We have created DocuPeak-powered city-wide applications for document management, case management, customer service, contract administration, HR recruitment and selection, and grants administration.

We have created our “CitiStat” application for tracking priority projects for all departments. The system provides a uniform methodology for gathering status updates and keeping management up-to-speed on project issues, milestones, and deliverables.

Michael D. Falkow

Assistant City Manager, City of Inglewood, CA