// CASE MANAGEMENT
MORE THAN JUST MANAGING CASES
A COMPLETE BUSINESS PLATFORM
FOR ISSUE MANAGEMENT
Case management is extremely unique to each organization and business process. While there are commercial off-the-shelf (COTS) tools out there for specific case management apps, it’s rare that your organization only has a single type of case needing to be managed.
In other words, IT may purchase a trouble ticket system, but doesn’t HR need a HR service request system too?
Does it make sense to purchase two separate case management systems? This is really where DocuPeak shines – in creating customized case management apps.
In reality, everything is really a case to be managed. And all case management has similar needs such as notifications, collaboration, and status tracking to create enhanced accountability.
At Webiplex, we think it makes sense to have a single business process platform that can implement as many case management apps as an organization may need, without having to spend money on separate systems.
REACH PEAK PERFORMANCE
CASE MANAGEMENT ADVANTAGES
Avoid the complexity of using email inboxes and group folders to manage support cases
Implement as many case management apps as needed without buying separate systems
Design a customized case management solution based on how your organization works
“With continued refinement…we are confident that this technology will allow us to remove virtually ALL data entry…”
“The implementation and support have been consistently excellent…including the hand-off after completion.”
The Answer To
Ad-Hoc Case Management
Have you had issues using an email inbox for case management? It’s more common than you think.
The problem with the “Inbox” case management technique is tracking the status and collaborating with employees or managers. These are people on your team who don’t have access to an individual’s e-mail Inbox, let alonw understand how it’s organized.
Soon, group folders tend to grow without bound and become a forest of information, impossible to quantify.
If you’re looking to solve your ad-hoc inbox case management challenges…DocuPeak case management is the answer.
DocuPeak case management is fundamental to the DocuPeak platform which means everything, whether document or form, is a manageable case from the first day of implementation.
The Case For Case Management
WHEN DO YOU REALLY NEED IT?
Chances are, you’re actually have implemented your own version of case management today via your e-mail Inbox.
You may have already experienced what other’s have ran into…we refer to it as “e-mail hell” in many occasions.
Each employee likely has a grand design of e-mail folders where their work is kept and archived. Does this sound familiar?
If you find yourself in this situation as well, then you already have a compelling case for case management.
Put important rules in place to control case resolution
Protect case files by storing them in the cloud and controlling access
Collaborate in a central solution with reporting & escalation rules